“In this challenging period for the automotive industry is it clear that some businesses have managed to maintain services and respond to changes in their customers’ circumstances and needs well. Suzuki’s continued strong showing in the UKCSI is encouraging and the organisations that best support their customers through these times – by reassuring, engaging and providing appropriate advice – will be best placed to thrive as we come out of this crisis.”
Commenting on the results, Nobuo Suyama, Managing Director of Suzuki GB PLC, said: “We are very proud of our achievement to have again been recognised as a highly ranked car brand in the Index particularly with 2020 having been such a challenging year. Continuing to evolve the Suzuki customer experience remains a core focus for us and the ongoing efforts of our staff and dealers has clearly paid off.”
He added: “Without the support of our nationwide dealer network, and the hundreds of people that work tirelessly for the brand to deliver exceptional standards for our customers we could not have delivered such a fantastic result. I would like to congratulate everyone who has played a part to achieve yet another strong score”.
Note to Editors:
The UKCSI is published twice a year, in January and July. Each UKCSI incorporates two sets of data to create a rolling measure of customer satisfaction. The January 2021 UKCSI includes responses from surveys conducted between 16 March to 13 April 2020 and 14 September to 12 October 2020.
Suzuki Media contacts:
Telephone: 01908 336760
Mobile: 07912 731407
Telephone: 01908 336775
Mobile: 07710 582227
Further information and high resolution photographs are available from the Suzuki Press website
[http://media.suzuki.co.uk/] which can also be accessed by media via Newspress.
For more information on the Suzuki product range visit www.suzuki.co.uk/cars.